1. Privacy Policy
SAA respects customer privacy and is committed to protecting personal data in accordance with UAE laws.
No personal data will be shared with third parties without prior consent, except as required by law.
Customer information is used solely for service improvement and transaction facilitation.
Advanced security systems are in place to prevent unauthorized access to personal data.
2. Payment Policy
SAA accepts multiple payment methods, including bank transfers, credit cards, and electronic payments.
Full payment is required before completing any transaction unless special terms are agreed upon.
For large transactions, a down payment or bank guarantee may be required.
3. Shipping & Delivery Policy
Orders are processed within 1-3 business days after payment confirmation.
Delivery time depends on the product type and geographic location, and customers will be informed of estimated timelines.
SAA is not responsible for delays caused by customs clearance, export restrictions, or force majeure events.
4. Cancellation & Refund Policy
Real Estate: All real estate sales are final and non-refundable unless otherwise stated in the contract.
Oil & Gold:
Orders can be canceled and refunded within 2 days (48 hours) of payment, provided that shipping or transfer has not commenced.
All refunds are subject to approval and will be processed within 10-14 business days through the original payment method.
5. Quality & Warranty Policy
SAA guarantees that all products and services meet the highest global quality standards.
If a product has defects, customers must report them within 48 hours of receipt.
Warranties do not cover damages due to misuse, negligence, or improper storage.
6. Compliance Policy
SAA adheres to all local and international regulations related to real estate, oil, and gold trading.
Illegal activities such as money laundering or terrorism financing are strictly prohibited and will be reported to the authorities.
7. Dispute Resolution & Complaints Policy
All complaints must be submitted via email or phone within 7 days of the issue.
Complaints will be addressed within 5 business days, with a resolution aimed at satisfying all parties.
If no agreement is reached, disputes will be resolved under UAE laws.
8. Policy Modification Policy
SAA reserves the right to modify these policies at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
9. Contact Us
Email: [info@saa-gt.com]
Phone: [00971503030788]
Website: [saa-gt.com]
